Welcome to ARTISTIC & CO. Use code ARTWELCOME10 at checkout for 10% off your first order
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

Product Information

Beauty devices are designed to support skincare and enhance overall skin condition using technologies such as EMS, RF (radio frequency), ultrasound, and LED.

Professional devices are designed for salon use with higher output, while home-use devices are optimized for safe and regular use.

Usage & Safety

Each product has its own recommended usage method. Please refer to the user manual included with your device or visit the product page for detailed instructions.
For safety, always follow the recommended usage guidelines. Improper use may cause injury or skin irritation.

Yes, the devices are designed with safety in mind when used according to the instructions.

You should not use the device if you:

Have a pacemaker or implanted medical device
Have serious medical conditions or skin disorders
Are pregnant or under medical treatment
Please consult a doctor if you are unsure.

No, the devices are not waterproof unless otherwise stated. Avoid use in wet environments.

Orders & Payment

Select your desired product, proceed to checkout, and follow the on-screen instructions.

Payment methods available will be displayed at checkout.

Orders cannot be cancelled once an order confirmation has been issued.

Shipping & Delivery

Shipping availability depends on your location. Domestic and international shipping options may be offered.

Delivery times vary depending on location and courier service.

Shipping fees are calculated at checkout based on destination, weight, and order value.

Orders are shipped via selected logistics partners. The most suitable courier will be chosen based on delivery conditions.

Returns, Refunds & Warranty

Returns are accepted only if the product is defective, damaged, expired, or incorrect upon delivery.

Please contact us as soon as possible after receiving your order. For full details, refer to our Return Policy.

Returns for change of mind are generally not accepted unless otherwise stated.

Refunds are processed after approval. Processing times may vary depending on your payment provider. Please refer to our Return Policy for more details.

Warranty

Warranty terms vary by product. Please refer to the product details for specific coverage.

Warranty generally covers manufacturing defects only. Damage caused by misuse or improper handling is not covered.

Membership & Rewards (Optional)

Customers may earn points on purchases and redeem them on future orders.

This depends on the promotion terms and conditions.

Security & Privacy

Personal data is handled in accordance with applicable data protection laws.

Contact & Support

Please refer to the contact details provided on the website for assistance.

For returns or inquiries, please contact customer support before sending any items back.

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